OAL Connected winners of Outstanding Customer Service at PPMA awards 2019
We are delighted to announce that we have won the Outstanding Customer Service award at the PPMA awards ceremony 2019! The evening brings over 300 industry professionals and influencers from the world of processing and packaging machinery to recognise the finest examples of innovation, smart manufacturing and entrepreneurship, so it is a true honour to be acknowledged and is a privilege to take home the award.
The difficulties of downtime
Here at OAL Connected we understand the impact of downtime on your company. For any manufacturer, it’s a costly disruption that can damage both your business and your brand. Downtime can occur at any time of day, any day of the year, which is why we pride ourselves on our 24/7 support offering, 365 days of the year. Not only this, but we go above and beyond to offer additional site visits and application training, tailored to individual requirements, as well as refresher training and system health checks to ensure facilities always meet retailers’ Codes of Practice.
Focus on customer service
We have offered customer service for 12 years and revised it four years ago to ensure the focus on delivering outstanding customer service was reignited. The team embraced the philosophy of ‘returning to old customer care values’ to ensure they listened to what customers needed. The training they provided ensured customers could deal with issues as and when they arose without leaning on an external support network as heavily. This was very well received by our customers, and we are proud of how our whole team has pulled together to deliver such incredible service.