After-sales customer support contracts

For any manufacturer, plant downtime is a costly disruption that can quickly damage your reputation and your bottom line. We understand that you need reliable support services so we offer 24/7 support to ensure your facility is protected.

Adams Foods Autocoding.jpg

Our proactive support contracts can include:

  • Unlimited remote support 24/7, 365 days a year, with direct contact with our dedicated support team to resolve any issues as quickly as possible

  • Superuser refresher training, system health checks and site audits to ensure you always meet your retailers’ Code of Practice

  • Access to monthly progress reports allowing you to track performance and set targets to ensure you’re making the most out of your investment.

Additional services:

  • Advanced engineering system training

  • Additional site visits and application training, arranged to suit your requirements.

OAL’s Autocoding system had already been tested and proved very successful so the decision to purchase was easy. OAL’s ability to offer 24/7 support and for the single system to offer paperless quality checks, OEE and traceability at a later date were key drivers in our purchasing decision.
— Mike Gee, Head of Engineering, Kinnerton

Our Lead Trainer, Faye, has over twenty years’ experience working in the food industry for leading food manufacturers, including Bakkavor. Faye has the practical experience and knowledge to ensure your teams make the most of your automated systems.


For more information about our after-sales support contracts, please get in touch.