After-Sales Customer Support Contracts

For any manufacturer, plant downtime is a costly disruption that can quickly damage reputations. Reliable support services are essential and in response to this need, OAL Connected offer 24/7 support to help you keep your factory running.

Our proactive support contracts can include:

  • Unlimited remote support 24/7, 365 days a year, with direct contact with our dedicated support team ready to help.

  • Superuser refresher training, system health checks and site Audits to ensure you always meet your retailer’s Code of Practices.

  • Access to monthly progress reports which can be discussed with your contract manager. We can then work with you and set targets to ensure you’re getting the most out of your investment.

And, for an additional cost, we also offer:

  • Advanced engineering system training.

  • Additional site visits and application training which can be arranged to suit your site’s requirements.

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OAL’s Autocoding system had already been tested and proved very successful so the decision to purchase was easy. OAL’s ability to offer 24/7 support and for the single system to offer paperless quality checks, OEE and traceability at a later date were key drivers in our purchasing decision.
— Mike Gee, Head of Engineering, Kinnerton

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Our OAL Connected Trainer Faye has over twenty years of experience working in the food industry for leading food manufacturers including Bakkavor. Faye has the practical experience and knowledge to ensure your teams get the most out of your automated systems.

For more information about our after-sales support contracts, please get in touch by clicking below.